Here are solutions to common issues that users encounter while using Tendisha. If you cannot find an answer here, try asking Tendy or contacting support for further assistance.
Cannot log in
- Check that you are using the correct email and password. Remember that passwords are case-sensitive.
- Use the Forgot password link on the login page to reset your password via email.
- Ensure your account is not suspended. If your organization has been suspended or your account has been deactivated, you will not be able to log in. Contact your organization owner or support for assistance.
- Clear your browser cache and cookies, or try logging in from an incognito window to rule out browser issues.
Analysis failed
- Check that tender documents are valid PDF or DOCX files. Scanned images or password-protected PDFs cannot be analyzed.
- Ensure documents are not password-protected. Remove any password protection before uploading.
- Try uploading a different document to see if the issue is with the specific file.
- If the problem persists, contact support with details of the document and the error message.
Proposal generation failed
- Check that your company profile is complete. The AI needs sufficient information to generate proposals. Ensure that you have added services, projects, and team members.
- Ensure you have available AI actions. Each AI operation, such as proposal generation, consumes an AI action from your quota. If you have reached your limit, you will need to wait until the next billing cycle or upgrade your plan.
- Ensure tender analysis has been completed. Proposal generation works best when the tender has been analyzed first.
- Try generating a shorter section first, such as the Company Overview, before attempting longer sections.
- If the system is temporarily unavailable, try again in a few minutes.